Cancellation, Refund and Exchange Policy (B2B)

1. Overview and Fundamentals of B2B Trade

All sales made through the Style Leather platform, wholesale (B2B) and commercial/professional activities This is considered within the scope of the Consumer Protection Law No. 6502. Therefore, the "unconditional right of withdrawal/return within 14 or 30 days" applies to orders on our platform. It is not valid. Returns or exchanges of purchased products are accepted only in cases of manufacturing defects or if a completely different product than ordered is sent, in accordance with the provisions of the Turkish Commercial Code (TTK).

2. Special Production and Cancellation Conditions

Due to our wholesale production lines (High Mix / Low Volume) and order-specific configuration processes (branding, custom size/color); once payment is completed No order that has entered the production or raw material preparation phase can be unilaterally canceled by the BUYER. For standard stock items, cancellation requests made before shipment can only be processed with the written consent of the SELLER.

3. Return and Exchange Process for Defective (Faulty) Products

If a product has a manufacturing defect, the following procedure will be followed:

  • Obvious Defects: For any damage detected during cargo/delivery (dented, torn packages, missing items), immediately inform the courier. “"Damage Assessment Report"” The package must be secured and the delivery should not be accepted.
  • Hidden Flaws: Manufacturing defects discovered after opening the package are covered under Article 23 of the Turkish Commercial Code, starting from the delivery date. at the latest within 3 (three) days inside info@styleleather.com.tr It must be reported to this address in writing and with photographs.
  • Exceptions: Minor variations in texture, tone, and thickness resulting from the natural structure of leather or hand craftsmanship are not considered manufacturing defects and cannot be grounds for return.

4. Refund (Money Return) Procedures

Once your request has been reviewed and approved by our experts, the return of the faulty products will be accepted. When the return is approved, the relevant amount will be credited to the payment method used for the order (Credit Card or Bank Transfer). 7 business days The refund will be processed within [time]. The time it takes for the amount to appear in your account may vary depending on your bank's processing times.

5. Shipping and Transportation Processes

In case of confirmed defective/faulty product returns, the shipping costs are covered by our company; however, for this, the products must be returned to our company. with the cargo/logistics companies it has agreements with It is mandatory to send the goods. Shipments sent arbitrarily or with payment on delivery (cash on delivery) without our approval will absolutely not be accepted by our warehouse (factory outlet).

International (Export) Refunds: The shipping and tax penalty costs for products abandoned or returned at customs due to non-payment of customs duties are the responsibility of the BUYER; these amounts will be deducted from any potential refund.

6. Communication and Support

Please submit all your operational requests regarding return and exchange processes along with your order number and supporting images. info@styleleather.com.tr to or +90 850 307 66 33 You can contact our WhatsApp support line at [phone number].